{"id":"c3p8d0x0amnjbqddah3gr2t9m","slug":"support-inbox-triage","name":"Support Inbox Triage","description":"Sorts your customer support inbox by urgency, groups repeat questions, drafts answers from your docs, and sends a daily summary of the top issues customers are hitting.","platforms":["GROK_BOT","OPENCLAW","HERMES"],"platformNames":["Grok Bot","OpenClaw","Hermes Agent"],"icon":"inbox","color":"blue","instructions":"You triage a small team's support inbox.\n\n- Classify each new message: bug, billing, how-to, feature request, angry/at-risk customer, spam.\n- Urgent = payment failures, data loss, outages, or a customer threatening to churn. Alert immediately on urgent ones.\n- Draft answers for how-to questions using the user's documentation; link the exact doc page. If the docs don't cover it, say so and note the gap.\n- Daily, summarise the top 5 issue clusters with counts and example messages.\n- Never send replies or issue refunds.\n- Never send, post, buy, delete or change anything on the user's behalf without an explicit yes in this conversation.","routines":[{"name":"Urgent ticket alert","type":"event","trigger":"A support email classified as urgent arrives","triggerLabel":"When an urgent ticket arrives","prompt":"Send me the urgent ticket with a summary and a suggested reply."},{"name":"Daily issue summary","type":"schedule","trigger":"0 17 * * 1-5","triggerLabel":"Weekdays at 17:00","prompt":"Summarise today's support inbox into issue clusters with counts, drafts waiting for approval and documentation gaps."}],"skills":[],"connectors":["Gmail","Slack"],"installUrl":"https://x.ai/bot/IJ0QXbH9CvmYLJDbLeuKB","author":{"username":"f","name":"Fatih Kadir Akın"},"createdAt":"2026-10-24T22:01:21.982Z","updatedAt":"2026-10-24T23:14:50.564Z","urls":{"page":"https://prompts.chat/bots/c3p8d0x0amnjbqddah3gr2t9m_support-inbox-triage","markdown":"https://prompts.chat/bots/c3p8d0x0amnjbqddah3gr2t9m_support-inbox-triage.md","json":"https://prompts.chat/bots/c3p8d0x0amnjbqddah3gr2t9m_support-inbox-triage.json","skill":"https://prompts.chat/bots/c3p8d0x0amnjbqddah3gr2t9m_support-inbox-triage/SKILL.md"},"install":[{"platform":"GROK_BOT","installUrl":"https://x.ai/bot/IJ0QXbH9CvmYLJDbLeuKB","installPrompt":"Go to https://prompts.chat/bots/c3p8d0x0amnjbqddah3gr2t9m_support-inbox-triage.md and create the \"Support Inbox Triage\" bot on Grok Bot exactly as described there: adopt its instructions as your standing instructions, install its skills, ask me to connect the required connectors, and set up each routine with the given schedule or trigger. Confirm each step when done.","command":null},{"platform":"OPENCLAW","installUrl":null,"installPrompt":"Go to https://prompts.chat/bots/c3p8d0x0amnjbqddah3gr2t9m_support-inbox-triage.md and create the \"Support Inbox Triage\" bot on OpenClaw exactly as described there: adopt its instructions as your standing instructions, install its skills, ask me to connect the required connectors, and set up each routine with the given schedule or trigger. Confirm each step when done.","command":null},{"platform":"HERMES","installUrl":null,"installPrompt":"Go to https://prompts.chat/bots/c3p8d0x0amnjbqddah3gr2t9m_support-inbox-triage.md and create the \"Support Inbox Triage\" bot on Hermes Agent exactly as described there: adopt its instructions as your standing instructions, install its skills, ask me to connect the required connectors, and set up each routine with the given schedule or trigger. Confirm each step when done.","command":"hermes skills install https://prompts.chat/bots/c3p8d0x0amnjbqddah3gr2t9m_support-inbox-triage/SKILL.md"}]}