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Decision chainOrders & returns3 steps · 7 endpoints

Return intake and inspection

Categorize why an item came back, confirm reported faults, and grade the item for its next destination.

Scenario paths

Pick a predefined path to highlight it through the chain. No model is called; outcomes are illustrative.

Steps
  1. Return reason
  2. Reported problem confirmed
  3. Returned item condition
Endpoints
  • Restock as new
  • Open-box stock
  • Refurbishment queue
  • Recycle or dispose
  • Supplier defect claim
  • Second inspection
  • Returns agent
What each endpoint means

  • Restock as new · Automated

    Returned to sellable stock.

  • Open-box stock · Automated

    Listed as open-box at your open-box price.

  • Refurbishment queue · Automated

    Cleaned, completed and regraded before resale.

  • Recycle or dispose · Automated

    Removed from stock; safety items follow your hazardous handling rules.

  • Supplier defect claim · Automated

    The refund follows policy and the item is logged against the supplier.

  • Second inspection · Human review

    A senior inspector retests or regrades the item.

  • Returns agent · Human review

    A person reviews the return and contacts the customer if needed.

Steps

  1. Return reasonChoiceEntry

    Categorize why the item came back.

    Question, inputs and notes

    Asks:What is the main reason the customer is returning this product?

    Receives

    • Inputreturn_comment
    • Inputproduct

    Branches

    • Defective, Not as described: Fault and listing claims are checked before grading.
  2. Reported problem confirmedNoul

    Check the inspection against the customer's reason.

    Question, inputs and notes

    Asks:Do the inspection notes confirm the problem the customer reported?

    Receives

    Branches

    • Not reproduced: A person contacts the customer; nothing is refused automatically.
  3. Returned item conditionScore

    Grade the item for its next destination.

    Question, inputs and notes

    Asks:How close is this returned item to new condition, based on the inspection notes?

    Receives

    • Inputinspection_notes
    • Inputproduct category

About this chain

Goal and input

Every return ends in restock, open-box, refurbishment, recycling, a supplier claim, or a person, and no return is refused automatically.

The customer's return comment and, once the parcel arrives, the inspector's notes.

return_comment
What the customer wrote on the return form.
product
Product name and category.
inspection_notes
Notes written at the returns bench.
How it runs
  • The reason is asked when the return is created; confirmation and condition are asked when the parcel reaches the returns bench. The chain shows how the answers combine, not one API call.
  • Refund amounts and return shipping costs are decided by your policy in code, never by these answers alone.
Sources (3)

Primary documentation this chain builds on.